REFUND POLICY

At THALWICK LIFESTYLE CO., customer satisfaction is important to us. We want our customers to feel confident when purchasing our home slippers and related products. This Refund Policy explains our return, exchange, and refund procedures, including eligibility requirements, processing steps, and applicable timeframes.

1. Return Period

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, the product must meet the following conditions:

• The item must be unused and in its original condition.
• The product must include original packaging, accessories, and any included materials.
• The item must not show signs of wear, washing, damage, or use that affects its resale condition.
• Proof of purchase or order information must be provided.

Returns that do not meet these requirements may not be accepted.

2. Return Process

To request a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the return.
2. Our team will review your request and provide return instructions if your request meets the return requirements.
3. Ship the approved return package to the address provided below.
4. Once the returned item is received and inspected, we will process the refund or exchange according to this policy.

Please do not send products back without prior approval from THALWICK LIFESTYLE CO.

3. Return Address

Approved returns should be sent to:

THALWICK LIFESTYLE CO.
2439 OLYMPIC VIEW DR
CHINO HILLS, CA 91709
United States

Customers are responsible for ensuring that returned packages are properly addressed and securely packaged.

4. Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 3–5 business days after the return is approved.

The refund will be issued to the original payment method used for the purchase. Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Exchange Policy

We accept exchange requests for eligible products within 30 days of delivery.

To qualify for an exchange:

• The item must meet the same return conditions listed above.
• The requested replacement item must be available.
• Customers must contact us before sending any product back.

After receiving and inspecting the returned item, we will arrange the replacement product. Exchange processing typically takes 3–5 business days after the returned item has been approved.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order details and supporting information, such as photos of the item and packaging, so we can review the issue and provide an appropriate solution.

For approved product issues caused by our error, THALWICK LIFESTYLE CO. will assist with the return or replacement process.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, washed, or damaged after delivery.
• Items returned without original packaging or required order information.
• Returns submitted after the 30-day return period.